Privacy Policy

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Privacy Policy

Protecting your data and privacy

Sri Bhagyalakshmi Tours & Travels (“SBLT”) respects your privacy and is committed to protecting the personal information shared by users. SBLT acts as a responsible data controller and data processor.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us through our website, Meta platforms (Facebook & Instagram), WhatsApp, advertisements, call centers, offices, and other customer interaction channels (“Sales Channels”).

By accessing our Website, submitting lead forms, clicking ads, or communicating with us via WhatsApp or phone, you agree to this Privacy Policy.

Information We Collect

We may collect the following information:

Name, mobile number, email address
Travel requirements, enquiry details, and preferences
Traveller details required for bookings
Payment-related information (processed securely and in encrypted form, where applicable)
Technical data such as IP address, device type, and interaction data from ads or website visits

How We Use Your Information

Your information is used to:

Respond to enquiries and provide quotations
Process and confirm bookings with service providers
Send booking confirmations, updates, and alerts
Communicate via phone, SMS, WhatsApp, email, or Meta messaging tools
Provide customer support and service follow-ups
Run, measure, and optimize advertising campaigns on Meta platforms
Prevent fraud, misuse, or unauthorized access
Request feedback, reviews, or survey participation
Share promotional offers, travel updates, and special deals

Meta & WhatsApp Communication Consent

By submitting your details through Meta Lead Ads, website forms, or WhatsApp chats, you explicitly consent to:

Being contacted by SBLT via WhatsApp, phone calls, SMS, email, and Meta messaging
Receiving transactional and promotional communications related to travel services

You may opt out of promotional messages at any time by replying STOP or contacting us directly.

Data Sharing

SBLT does not sell or rent personal data. Information may be shared only with:

Trusted service providers (CRM, WhatsApp/SMS platforms, IT and marketing tools)
Meta Platforms for ad delivery, tracking, and optimization
Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for the intended purpose.

Cookies & Tracking

Our Website and Meta ads may use cookies, pixels, and similar technologies to analyze traffic, measure ad performance, and improve user experience. You may disable cookies through your browser settings.

Data Security

We use reasonable technical and organizational measures to protect personal information. However, no online data transmission is completely secure.

Third-Party Links

Our Website or ads may contain links to third-party websites. SBLT is not responsible for their privacy practices, and users are advised to review their respective privacy policies.